2Generations - Embroidery, Silkscreening and Engraving

FREQUENTLY ASKED QUESTIONS

1. What happens if the color of ink isn't exactly what I viewed online?

   Ink colors may vary depending on your computer monitor. The colors will be close, possibly varying by a shade or tint of a color. If you want to see the colors we use, please stop by and we'll show you the inks.

2. How do I know the correct print dimensions?

   Our largest print dimension is 15.5" tall by 13" wide, however the standard t-shirt print is 11" wide. Print dimensions are really dependent on the location and detail of the design. Our art department can help you size your design for the look you are trying to achieve.

3. Can you do an all over print?

   We print on finished garments using a standard screen print  or heat press, so we are UNABLE TO PRINT ON THE ENTIRE GARMENT.

4. Can I get a sample?

   Our Art Department will send you a proof for your review. If you would rather have the physical sample in hand we ask that you pay for the embellished item plus $25 and the screens ($15 each - one per color per side) which will be discounted from your bill once you put a full order in (only if they remain the same).

5. Can I get a catalog?

   Yes! You can see our catalogs on line. We carry a large variety of products from a number of vendors so we can find almost anything you need.

6. Is there a minimum order?

   Yes, we have 12 piece minimum order for silkscreening.

   We have the Heat Transferred Vinyl option with NO MINIMUMS, however some changes to the artwork may apply to suit the media. Please, call or email us for more information.

7. Are the prices on the quote accurate?

   The screenprinting prices are 100% accurate according to your specifications! If you provide the correct information, you will get the correct price for your project!

   Embroidery prices are based on the number of stitches in your design.

   Heat Transfers prices also depend on the size and placement.

   So to get a 100% accurate quote on embroidery and vinyl, send us your artwork and we will be happy to get you a quote.

8. How/When do I pay?

   We require 50% down before your order is placed, and the balance upon receipt. We do not however print ANYTHING without your approval, so you get to check over everything before its processed.

9. What happens if I cancel my order?

   If you cancel your order, we have a 20% restocking fee for ordered garments, plus the cost of the screens if already burnt.

10. How long will it take to receive my order?

    We allow two weeks for production after you have approved artwork and placed your order. If we can finish your order at an earlier time, we would let you know.

11. What if I need my order within a week?

    No problem, rush services are available at a reasonable fee, depending on the order. We will do whatever it takes to ensure timely delivery of your garments.

12. How much does it cost to design my artwork?

    We have no art fees for simple and standard art including up to two revisions, when you place an order. We reserve the right to apply an art charge after the second revision and also for complex and custom art. If you ask to see a proof  before placing your order, we ask for a $50 deposit to begin work on your artwork. This deposit is NON-REFUNDABLE but is applied to the balance of your custom garment order.

13. Can I supply my own garments for embellishment?

    Yes, you can. We will handle your items with care but we will not be responsible or replace them if they are damaged during the embellishment process. For that reason, we encourage that you order your garments from us.

14. I need to add a few items to my already delivered order.

    If you place the order within two weeks we will ask for a $5 fee for every screen that needs to be re set-up. After 2 weeks the screen fee is $10 per screen.

    Please, be aware that the prices of the garments will change depending on the quantity of your new order.